Shipping & Delivery Policy

Effective Date: 25 September 2026  |  Last Updated: 25 September 2026

Orders are dispatched from our office at SEERAHT Initiatives, Ilm o Amal Center, Jinnah Garden, Islamabad, Pakistan. All charges are in Pakistani Rupees (PKR).

1. Order Processing

• Orders are processed on working days — Monday to Saturday, 9:00 AM to 6:00 PM (PKT). Orders placed on a Sunday or a public holiday are processed the next working day.
• A successful payment triggers an order confirmation email. Your order moves to dispatch within 1 to 2 working days.
• Please make sure your delivery address and mobile number are correct — couriers in Pakistan call before delivery, and an unreachable number is the most common cause of a delayed parcel.

2. Delivery Times — Printed Books & Kits

We ship nationwide across Pakistan by reputable courier (TCS, Leopards or M&P, depending on your city).

• Islamabad & Rawalpindi: 1 to 3 working days.
• Other major cities (Lahore, Karachi, Peshawar, Faisalabad, Multan, Quetta and similar): 3 to 5 working days.
• Smaller towns and remote areas: 5 to 7 working days.
• Bulk school orders: 5 to 10 working days, confirmed on your quotation.

These are courier estimates from the date of dispatch, not from the date of order. Weather, strikes and courier backlogs can extend them; if a parcel is running late we tell you rather than waiting to be asked.

3. Delivery Charges

• Rs. 250 flat courier charge per order within Pakistan.
• Free delivery on orders of Rs. 3,000 or more.
• School and bulk orders are quoted separately, based on weight and destination, before any payment is taken.
• We do not currently ship outside Pakistan. For international enquiries please email us and we will arrange a quotation case by case.

4. Tracking Your Order

Once your parcel is handed to the courier we send you the tracking number by email and WhatsApp, along with the courier's name so you can track it on their own website. If you have not received a tracking number within 3 working days of paying, please contact us.

5. Delivery of Digital Services

Nothing digital is shipped — it is activated. Timeframes are:

• Audio Story Portal and Games Portal: access is granted to the paying account immediately after a successful payment. Sign in on the website or in the Android app with the same email.
• Club membership: the student login and parent wall are activated within 24 hours, and the login details are emailed to the address on the order.
• School program licence: onboarding — roster import, teacher accounts and dashboards — is completed within 3 working days of receiving your student list.
• Teacher training and puppet shows: delivered on the date confirmed in writing with you at the time of booking.

If a digital activation has not reached you within the window above, contact us and we will either complete it or refund you under the Return & Refund Policy.

6. Wrong, Damaged or Missing Deliveries

• Please check your parcel on arrival. Report anything damaged, incorrect or missing within 48 hours of delivery, with a photograph where possible.
• We arrange a replacement or a full refund at our cost — you do not pay return courier charges on our mistake.
• If a parcel is returned to us undelivered because the address was incomplete or nobody was reachable, we contact you to re-ship. A second courier charge applies in that case.

7. Contact for Delivery Queries

Imaan & Akhlaq — SEERAHT Initiatives, Ilm o Amal Center, Jinnah Garden, Islamabad, Pakistan
Phone / WhatsApp: +92 339 0106475
Email: info@imaanakhlaq.org
Hours: Monday to Saturday, 9:00 AM – 6:00 PM (PKT)